eComXpo October 2007: Education

All presentations available for On-Demand Replay via the eComXpo OnDemand. Click here to learn more.

 



Everything is Miscellaneous
David Weinberger, Fellow, Harvard Berkman Center for Internet & Society

Abstract:
Customers are not only in charge, they're taking it to the next level. Not only are they already the best source of information about a business's products and services, customers now are assuming control of how that information itself is organized. Businesses are thus losing the advantages given by their traditional ability to lay out merchandise and offers in the order they want...but they're gaining a more engaged customer base. And by letting go of at least some of their information, businesses are also making that asset ever more valuable.


Biography:
David Weinberger's new book, "Everything Is Miscellaneous: The Power of the New Digital Disorder" (Times Books) explores how the new principles digital organization are transforming business, science, and knowledge itself. He is a co-author of the bestselling The Cluetrain Manifesto and the author of Small Pieces Loosely Joined; he writes the well-known blog Joho (www.JohoTheBlog.com). He is a Fellow at the Harvard Berkman Center for Internet & Society and teaches Internet policy and culture at Harvard Law. His work has appeared in Harvard Business Review, USA Today, Wired, Salon, The Guardian, Esther Dysonís Release 1.0 and many others. He is a commentator on NPR and is a columnist for KMWorld and Il Sole 24 ore (Italy's leading financial daily newspaper). As a marketing consultant he has has worked with many companies, from startups to Fortune 500s, on how the Internet is changing markets and customer expectations. He has a Ph.D. in philosophy from the University of Toronto.



5 Truths About eCommerce
Sucharita Mulpuru , Senior Analyst, Retail, Forrester Research

Abstract: Sucharita Mulpuru from Forrester Research will discuss in detail the results from Part 2 of the Shop.org 2007 State of Retailing Online Report. As a follow-up to her presentation at the 2007 Online Marketing Workshop, Sucharita will present her analysis of the data and give the audience an inside view of the state of eCommerce, and provide specific action items on how to use this information to improve your business.


Biography:
Sucharita is a senior analyst on Forrester's Consumer Markets team where she focuses primarily on eCommerce, consumer behavior and trends in the online shopping space, technology developments that affect the online commerce industry and vendors that facilitate online marketing and merchandising. Prior to Forrester, Sucharita was the director of marketing at Saks Fifth Avenue, where she managed the customer acquisition, retention and market research efforts for the $2 billion luxury retailer's online channel. Prior to Saks, she held management positions at Toys R Us, where she was a merchant in the Babies R Us division and a store manager in one of the company's largest toy stores, and at the Walt Disney Company, where she developed and managed marketing plans for new business initiatives including the Disney Stores, the Disney Cruise Line and Club Disney.

Future Proofing Your SEO Strategy
Wil Reynolds, Founder, SEER Interactive

Abstract:
The search engines are changing how they display and rank sites at blazing speed (Yahoo, Google, Ask) the goal of the presentation is to help people "futureproof" their SEO efforts, but using methods that don't seek to exploit small holes in algorithms, but instead how to cultivate a site that is highly relevant for the needs of users and plays by the "rules" of search engines.


Biography:
Over the past 8 years, Wil Reynolds has dedicated himself to doing two things well: driving traffic to sites from search engines and analyzing the impact that traffic has on the bottom line of companies. Wil's career began at a web marketing agency in 1999, where he spearheaded the SEO strategies for companies like Barnes & Noble, Disney, Harman Kardon, Debeers, Doubleclick, Hotjobs, and Mercedes Benz USA (to name a few). Today, Wil and the team of search professionals at SEER Interactive, assist clients in maximizing their visibility and sales using search engines.

Job Search in an Online World
Liz Ryan, Principal, Ask Liz Ryan

Abstract:
What does a job-hunter need to know and do differently in an online job market? Plenty. From networking tools like LinkedIn and Plaxo to the best format for an online resume, the set of skills needed for success in a virtual job market has changed dramatically in recent years. Workplace expert and former Fortune 500 HR leader Liz Ryan will share the critical tools, tips and approaches needed to get employers' attention in the new job search environment fueled by Web 2.0 and social networking. We'll cover creating your online profile, the power of your virtual connections, job-seeking with the help of online discussion groups, posting your resume online and much more..


Biography:
Liz Ryan is a 25-year HR veteran and the author of "Happy About Online Networking: The Virtual-ly Simple Way to Build Professional Relationships." Liz is the workplace columnist for Business Week Online and the Networking Expert for Yahoo! Hot Jobs, workplace commentator for BBC Radio and the leader of the 30,000-member Ask Liz Ryan online community. Learn more about Liz at www.asklizryan.com

Word of Mouth Marketing in 5 Simple Steps
Andy Sernovitz, CEO, GasPedal

Abstract:
You've heard the talk, you've heard the hype -- word of mouth marketing is the next big thing. But what exactly should you do to create a word of mouth marketing campaign for your company? Learn specific strategies to engage with consumers and generate positive word of mouth about your brand. Learn the 5 steps to starting an impactful, effective, sales-driving campaign. We're going to get specific here: Who to hire, where to start, and how to make it successful.

  • Finding the right people to talk about you (influencers and evangelists)
  • Giving them something to talk about (viral email, samples, buzz, and more)
  • Creating tools to make it easier for them to talk to each other (blogs, discussions, tell-a-friend forms)
  • Participating in the conversation
  • Tracking and measuring results

Biography:
Whenever there's been an innovation in marketing, Andy Sernovitz has been there.

A 16-year veteran of the interactive marketing business, Andy has spent years helping companies learn how to do better marketing.

Andy teaches word of mouth marketing at Northwestern, taught Entrepreneurship at the Wharton School of Business, ran a business incubator, and started half a dozen companies. GasPedal, his consulting company, advises great brands like TiVo, Dell, Ralph Lauren, Sprint, and Kimberly-Clark.

He created the Word of Mouth Marketing Association around the latest revolutions in blogs, buzz, and word of mouth. Before that, in the dot com days, he ran the Association for Interactive Marketing.

Andy writes an amazing newsletter and blog called "Damn, I Wish I'd Thought of That", and is author of the new book "Word of Mouth Marketing: How Smart Companies Get People Talking."



The Ad Exchange Value Proposition
Bill Urschel, Microsoft and AdECN

The Ad Exchange Value Proposition: How a neutral, auction-based, marketplace will revolutionize the online advertising industry.
Recent highly publicized acquisitions in the online advertising sector by industry heavyweights have resulted in a consolidation of the primary search and display ad channels, leaving traditional ad networks, advertisers, publishers, and Internet marketing firms wondering what’s next. The emergence of these new end-to-end “meta ad networks” may seem to offer the promise of greater efficiencies and increased value for both advertiser and publisher. However, only a stock market-like Ad Exchange can guarantee stakeholders the neutrality, liquidity and transparency necessary to truly maximize efficiency in the buying and selling of ad inventory.


Biography:
Mr. Urschel founded AdECN in October, 2003. AdECN is the industry's leading real-time, auction-based, neutral exchange for buying and selling online display advertising. Based on the same principles of the stock market, AdECN provides greater liquidity for ad networks, publishers, advertisers. In July, AdECN was acquired by Microsoft as a key component of the company's strategy to develop a comprehensive search and display advertising platform helping advertisers and publishers to maximize return on investment (ROI) on their digital advertising investments.

Previously, Mr. Urschel was CEO of publicly-traded ExperTelligence (EXGP.PK) and its subsidiary, 3DStockCharts, from July 2002 until the end of 2003, when he engineered the wind-up and liquidation of that company. In 2000 he started The Narrative Press, Inc., a digital book publishing company with 106 titles, which he sold in December 2005



International Affiliate Marketing
MODERATED BY ANIK SINGAL- CEO, AFFILIATE CLASSROOM

Abstract: Anik Singal moderates a panel with key international personalities in the affiliate marketing world and posses a simple question: "Why should I promote international offers?" Learn how you can earn more income in a less competitive space by taking advantage of the fast global growth of affiliate marketing.

PANELISTS



Paid Search: What's Now & Next
MODERATED BY AMANDA WATLINGTON - FOUNDER, SEARCHING FOR PROFIT

Will paid search spending continue to soar in the next five years or will it slow and why? Is it there any value for marketers to look at paid search beyond Google and Yahoo!? Will increased personalization challenge the effectiveness of paid search strategies? How will the growth of mobile impact paid search? What are the biggest challenges that marketers using paid search face today and do we expect them to remain the same in the future? This panel of search marketing experts will take on these tough questions and will offer you their insights on paid search.

PANELISTS



Payment Issues and Fraud in the Affiliate Space
MODERATED BY GARY KIBEL - ATTORNEY, DAVIS & GILBERT

Abstract:
While there are many aspects to the affiliate marketing industry, at the end of the day, everyone wants to get paid. Payment structures and systems are unique to our industry. Publishers, marketers, affiliates and service providers all face challenges to ensure that they are properly compensated for their role in the affiliate marketing chain. This session will explore risks encountered in various links of that chain and how to handle fraudulent or deceptive actors.

PANELISTS



Searching for More Than Just the Usual Suspects
MODERATED BY MATT KAIN - SVP, BUSINESS DEVELOPMENT, 24/7 REAL MEDIA

Abstract:
Search marketing beyond the Big 3 - opportunities for response and branding in specialist and vertical channels, what's around the corner, and leveraging an integrated approach to make the whole thing work.

PANELISTS



Social Networking and Affiliate Marketing
MODERATED BY LINDA WOODS - PRESIDENT, PARTNERCENTRIC

Abstract:
Social networking has great potential for affiliate and Internet marketers because it enables marketers to reach customers where they already are. Social networking sites such as MySpace and Facebook help you learn about and interact with the people that are important to your business, whether they be affiliates, merchants or customers. In this panel discussion we'll explore ways in which merchants and affiliates are using social networking to connect with customers. Where does the fantasy of social networking meet with current reality? How can you leverage social networking to let your consumers interact with your brand? We also explore disruption and entertainment as strategies in this Web 2.0-enabled, social networking world.

PANELISTS



The State of Click Fraud in the Search Engine Industry
MODERATED BY BORIS MORDKOVICH - DIRECTOR OF OPERATIONS, ADWATCHER

Abstract:
Click fraud, invalid clicks and click quality have been a big issue and a hot debate topic ever since Pay-Per-Click advertising model was created. Years later and the problem is even more widespread and is still a long way from being resolved. Join a panel of experts in this Roundtable discussion and Q&A to discuss the problems and the possible solutions.

During this event, you will be able to learn:

- What are the signs of fraudulent or invalid clicks?
- What are the top search engines currently doing to combat the issue?
- How did other advertisers come accross this problem?
- How can advertisers take matters into their own hands and address the problem?
- What are the latest developments in the industry on this problem?
- Q&A with top Click Fraud Experts

PANELISTS



The Power of Social Commerce

MODERATED BY JASON BILLINGSLEY - CO-FOUNDER AND VP INNOVATION, ELASTIC PATH SOFTWARE

Abstract:
63% of consumers indicate they are more likely to purchase from a site if it has product ratings and reviews. Find out how successful online retailers are leveraging rating and reviews across their entire business to increase traffic, increase conversions, increase average order sizes, reduce returns, and improve customer relations. Discover sure-fire strategies and tactics applicable to Manufacturer-to-Consumer, Pure Play, and Multi-Channel retailers including how to implement review technology, how to deal with the downsides, how to acquire reviews, and how to best use review content.

PANELISTS
  • Andy Chen , Founder and CEO of PowerReviews
  • Content Marketing Specialist of Onlineshoes.com
  • Michael Klazema, Director, Web Marketing & Customer Relationship Management



Wikipedia
MODERATED BY STEPHAN SPENCER - FOUNDER AND PRESIDENT, NETCONCEPTS

Abstract:
It seems like Wikipedia shows up in the first page of results in Google for just about every search imaginable. Wikipedias position as a top authority site is undisputed. Having a presence in Wikipedia has never been so important as it is now, despite the fact that external links in Wikipedia no longer pass PageRank. And it's never been so dangerous to make self-interested edits to Wikipedia as it is today, particularly with the advent of such wikisleuthing tools as the Wikiscanner.

Is there a place in Wikipedia for you? Can you protect your interests within Wikipedia in a way that is appropriate and minimizes the risk of a backlash -- now and in the future?Want to know the best ways to interact with the service? Want to learn some valuable lessons from a few Wikipedia marketing successes and failures? Then this session is for you!

PANELISTS
Ask The Expert: Group Chats


Interactive Promotions that Include Sweepstakes, Contest and Games Get Results

Donna DeClemente; - DDC Marketing Group
 


Content That Connects

Byron White; – LifeTips.com
 


Using Lead Quality to Fuel Conversions

Dave Wengel ; – TARGUSinfo
 


Using Video to Drive Affiliate Sales

Richard Kligman ; – Qoof.com
 


Business Blogging

Ted Demopoulos ; – Demopoulos Associates
 


Competing on Customer Experience: Beyond the Redesign Phase

Eric Feige ; – Usability Sciences
 


The 10 Pitfalls to Avoid When Conducting Real-Time Testing

Seth Rosenblatt, VP, Marketing & Business Development

Abstract:
More and more companies are having great success doing real-time testing to improve conversion rates on their websites. However, to be successful, you need to be using the right methodology and need to make sure that your analytics process does not fall victim to some common mistakes. Additionally, it's critical that you've thought through the key organizational and technical challenges related to effectively managing a real-time testing program. In this session, you'll learn about common errors companies make when attempting multivariable testing or other testing methodologies. You'll also learn about best practices employed by some of the world's leading online brands, and learn about the critical things to consider when embarking on an online testing program.

An Introduction to Google Checkout
Alyssa England,Product Marketing Manager, Google Inc.

Abstract:
E-commerce is growing at a rapid pace, with more shoppers and merchants connecting online every day. Even at current levels, online retail sales account for less than 3% of total retail sales and there is significant opportunity for growth.

In this session, Alyssa England, Product Marketing Manager for Google Checkout, will discuss how Google is helping to expand online commerce with its new checkout offering, Google Checkout - a product that makes e-commerce more efficient for merchants and their customers. Shoppers who use Checkout can buy from merchants quickly and securely using a single username and password. And merchants can drive more leads to their sites through Google, increase conversions by offering a streamlined checkout process, and reduce costs with Checkout's free transaction


Assessing Technologies to Improve the Overall User Experience

Zachary Applegate, Search and Marketing Manager, PlumberSurplus.com

Abstract:
As consumer behavior changes and evolves with internet technologies, internet retailers need to be aware of solutions that are not only good for their website but good for the customer. Zachary Applegate, the Search and Marketing Manager for PlumberSurplus.com, an online retailer of home improvement, plumbing and building products, will examine the latest solutions in internet retailing and delve into successful strategies for implementing efficient and user friendly technologies.

30 Tips for Web-Writing
Byron White, Title, LifeTips.com

Abstract:
The media and marketing worlds are in the midst of a period of unprecedented change. Opportunities for innovative ways to connect with your target audience abound, but how do you determine where to focus time, energy and your limited marketing dollars? Mr. Lockhorn shares a framework for evaluating emerging media opportunities, and examines technologies and platforms that have passed initial evaluation, including high-level case studies from marketers making smart use of emerging media.


Following the information scent and information hunters: What can data tell us about online user behavior?
Corina Constantin, Director, Decision Sciences, Did-it

Abstract:
Successful persuasive attempts are build on understanding consumer behavior. Changes in consumer attitudes, and more importantly, purchase behavior do not occur unless a marketer understands the needs, thoughts, and behaviors of its prospective clients. There are a few ways used to identify those needs and behaviors. One would be to ask consumers. Another would be to observe their behavior within context. Yet another would be to deduct it from data collected on the marketer’s end. Neither method guarantees perfect results, but they can complement each other. These methods can also be difficult to pursue and the resulting data difficult to interpret. The online medium makes a marketer’s job somewhat easier, as online users leave visible trails of their behaviors. This presentation takes a critical look at various methods of collecting data about online consumer behavior, while arguing that success in e-marketing depends on our understanding of what the numbers do and do not tell us.


Guerilla Tactics for Effective Websites
Larry Becker, VP and Principal, Website Effectiveness

Abstract:
Do you get full value from each visit to your site? You can increase your sales per session through D.I.Y. tactics for smart interaction design, site analytics and usability testing. You'll see why benchmarks and focus groups mislead and what you should pay attention to instead. You'll gain tactics for design, testing and measurement that match the leanest budget and help train your in-house conversion team. We'll identify actionable metrics from site analytics tools, show how to avoid costly design blunders and how to test with real users without wasting time.

You'll learn:
• How and when a $3 pad of graph paper can beat the latest edition of Adobe Photoshop
• How to use lo-fi prototyping to debug new features before costly development begins
• How to conduct meaningful usability tests in 1 day, with five people, your office, and a video camera--and why this works


Indirect Direct Marketing on the Net
Ted Demopoulos, Consultant and Speaker, Demopoulos Associates

Abstract:
How do you market to people that are listening but refuse to accept marketing messages? How do you leverage other people's blogs and podcasts in your marketing efforts? How can you start your own blogs, podcasts, viral videos, and more to market directly to your target audience? Traditional Direct Marketing techniques do not work. No one will read your marketing copy. But they will listen if you are one of them. In this session we explore techniques that work with social media.


Internet through HTML
Linda Jo Joseph , CEO, Web Tech Enterprises

Abstract:
One of the cheapest and easiest ways to start earning affiliate commissions is through blogging.
Learn what blogs are and how to take advantage of blog for affiliate marketing. You will learn how to set up a free blog in under 10 minutes.


Maximizing the Value of Your E-Business
Stephen Antisdel, Managing Director, AVID Commerce

Abstract:
Whether you're raising capital or selling your online business, “valuation will be an important part of the negotiation. This fast-paced presentation contrasts buyer and seller motivations and explains the primary factors impacting valuation, plus common valuation methods for financial and strategic buyers or investors.

Drawing lessons from over a decade of e-commerce business building experience the presenter shares practical strategies used to maximize e-business valuation while raising angel or venture capital, as well as mergers, acquisitions and (ultimately) the sale of an online business.

Attendees will take-away dozens of “in-the-trenches e-commerce business building insights as well as five proven steps to help them maximize the value of their e-business in any equity transaction.


The Next 3 Years of Search: Where Are We Headed?

Abe Mezrich, Manager, Communications, Did-it

Abstract:
Between an ever-changing Google, new search formats, the rise of mobile and more, search marketing is on track for bigger changes than it's ever seen. Whether you're looking to manage search campaigns, cross-channel budgets, or your career, a solid 10,000-foot view of the search industry is simply critical.

In this session, everyone from CMOs to search tacticians will learn about:

  • Who the new search players are
  • How social media will rock the search boat
  • Where Google wants to take search by 2010

Taught with a perspective from the trenches of one of the leading firms in search marketing today, this is a session you can't afford to miss!


Emerging Media: Seperating the Hype from the Help
Jeremy Lockhorn, Director, Emerging Media and Video Innovation – Avenue A | Razorfish

Abstract:
The media and marketing worlds are in the midst of a period of unprecedented change. Opportunities for innovative ways to connect with your target audience abound, but how do you determine where to focus time, energy and your limited marketing dollars? Mr. Lockhorn shares a framework for evaluating emerging media opportunities, and examines technologies and platforms that have passed initial evaluation, including high-level case studies from marketers making smart use of emerging media.


Using Lead Quality to Fuel Conversions
Dave Wengel, General Manager, Interactive Markets, TARGUSinfo

Abstract:
What would you do differently if you knew which of your leads would convert at a significantly higher rate than your average? See how real-time intelligence can be utilized to sort and rank your online leads. You will never want to treat online leads the same after listening to this session.


Writing & Testing Winning Ad Copy
Brian Lewis, Vice President of Marketing, Engine Ready

Abstract:
The basics of writing effective ad copy have been documented for some while. However, there are a few little-known additional tricks that will make the difference between an ad that blends in with the pack, and an ad that draws more qualified searchers, generate higher click through rates, and reduced average cost per click charges.

In this presentation, we’re going to identify these little-known strategies and provide access to a free downloadable tool that will take your ad copy to the next level of PPC performance.


Social Media: The User's In the Driver's Seat
Lauren Bigelow, General Manager of North America - Weeworld.com

Abstract:
As everyday life is experienced, expressed and people put more of themselves online, seismic shifts and aftershocks are rippling through the ways we communicate, connect and experience media, messages and content. Join Lauren Bigelow, GM of WeeWorld.com as she scratches below the surface of social media. She’ll tell us what we need to do stay ahead of the curve and keep afloat - let alone lead - the digital space. Lauren will share insights to today’s Netizen as she talks about brand loyalty, word of mouth and online personalization.

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